Training customers: an organizational experience

Developing an Integrated Process for Organizational Experience Documentation: Experience Management Approach

The purpose of this study is to develop an integrated experience documentation process as a basis for designing and implementing experience documentation in organizations. The research method used was qualitative which is a type of meta-study known as meta-synthesis. After designing the research questions, systematic search was carried out among researches and 28 were selected based on purposef...

On the Effects of Organizational Culture on Organizational Performance: An Iranian Experience in State Bank Branches

While many researchers devoted numerous articles to the organizational culture, relatively few articles have been contributed to culture and performance research. The purpose of this study is to shed light on the role of organizational culture on performance. To achieve this goal and in order to measure organizational culture, Denison organizational culture model was used. The components of thi...

Learning from Customers: Individual and Organizational Effects

iEat: An Interactive Table for Restaurant Customers' Experience Enhancement

An active field of research today is the technological enrichment of everyday activities using augmented reality and ambient intelligence technologies. To this end, augmenting dinner tables is a challenging task, requiring a high-quality user experience unobtrusively supporting and enhancing the user’s main goal: eating and socializing. This work presents an augmented restaurant table, facilita...

Mapping customers' service experience for operations improvement

The growing importance of the service sector in almost every economy in the world has created a significant amount of interest in service operations. In practice, many service sectors have sought and made use of various enhancement programs to improve their operations and performance in an attempt to hold competitive success. As most researchers recognize, service operations link with customers...